Hardsoftnet will assure you understand the issues with your computer. One day my computer turning on because my hard drive was dead. They were determined to discuss the differences between a HD and an SSD. When I called with questions they patiently explained everything thoroughly in detail. I was so anxious when I had to decide where to take my computer to get fixed. After first finding the team at Hardsoftnet, I knew I was in the very best hands.